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BILLING TRANSPARENCY

Refund & Cancellation.

A clear guide to cancellations, refunds and consumer rights for the future FallenAI memberships.

Last reviewed: 31 October 2026

1. Current status: no paid checkout

FallenAI Plus and Pro are not yet available for purchase through the website or Android app. Prices displayed on the homepage describe planned future subscriptions. No payment is currently collected by the website.

2. Planned subscriptions

When launched, the intended recurring prices are Plus €7.99 monthly / €76.70 yearly and Pro €16.99 monthly / €163.10 yearly. The final price, billing interval, taxes where applicable, and included features will be presented before you confirm a purchase.

3. Who handles your purchase?

Our planned online reseller and merchant of record is Paddle. Paddle handles payment processing, buyer receipts and refund requests. Paddle's Refund Policy and Buyer Terms apply to Paddle transactions.

4. Cancelling future recurring payments

Once subscriptions are enabled, subscribers will be able to manage or cancel their subscription through the secure Paddle Customer Portal, using the link in their receipt or via paddle.net. A cancellation normally prevents future recurring charges and takes effect at the end of the current billing period.

5. Refunds and statutory withdrawal rights

When subscriptions become available through Paddle, refund applications and withdrawals will be handled in accordance with Paddle's published Refund Policy and mandatory statutory rights. Consumers in the EU/EEA typically have a 14-day withdrawal right for relevant distance contracts, subject to the legal conditions and exceptions for digital services/content. Those rights cannot be waived by this page. No paid transactions are accepted at this time.

6. Problems with a subscription

If a paid feature does not work as described, contact FallenAI via the website form and contact Paddle using the details in your receipt or through Paddle buyer support to request assistance or a refund. Keep order information private.

7. Contact

Operator: Ciuhu Cristian Constantin. Customer support email: fallenai.gptsupport@gmail.com. You can also use the contact form.

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